CUSTOMER CARE
We care about our customers here at UN/ALTERED if you have any issues please feel free to contact us and someone will get back to you as soon as possible.
Expect a reply within 24 hours of your query.
Have any questions or concerns?
Need to organise a return?
We’re always ready to help!
RETURNS
You have 20 days from the day of purchase to return your leggings. We cannot refund products that have damage, stains or signs of wear. Once processed refunds can take up to 5 working days.
FAQ
Do you provide International delivery?
At present we do not but this will be something we will look into in the future.
How do I return an item?
If you need to return an item please fill in the form above and someone will get back to you as soon as possible. Please note - You are responsible for the postal fee of sending item(s) back to us for a return. We do not offer exchanges.
What is your returns policy?
You have 20 days to return your items from the date of purchase. We do not accept returns if they have the following - signs of wear, stains, damage.
How long does it take for an order to arrive?
We aim to pack orders the same day they are made, but during our busy periods this may not be possible. Orders are usually dispatched from our warehouse within 24-48 hours of the order being made. All standard shipping options are sent via Royal Mail 1st class delivery. This usually takes 3-4 working days.